pathetic service

took an upgrade 2 months ago, agreed with the consultant more than 5 times that my installment will be 650. both months they debited my account R1700

ive been calling in since last month and no one can tell me whats going on. i called twice for the day and both CONSULTANTS IN MY OPINION ARE COMPLETELY AND FULLY *********** OF ASSISTING CUSTOMERS. THE FIRST CONSULTANT BY THE NAME OF ZANDILE MSIMANGO MUTED THE CALL FOR 6 MINUTES WITHOUT MAKING CONTACT. AND THEN COMES BACK ON THE CALL WITH NO INFORMATION. THEN PUTS ME ON HOLD AGAIN AND EVENTUALLY DROPS THE CALL IN MY EAR. THE SECOND CONSULTANT ACTUALLY STOPPED ME TO TELL ME ******* IN A NICE WAY. HIS NAME WAS BONGILE ATTLENI AND HE IS BASED IN VODACOM CALL CENTRE IN JHB CBD. I THEN ASKED HIM TO PUT HIS MANAGER ON THE LINE HE THEN PUT ME ON HOLD FOR 11 MINUTES AND THEN HE DROPPED THE CALL

I WANT MY MONEY BACK FROM VODACOM OR I WILL TAKE LEGAL ACTION, NOT ONLY AGAINST VODACOM BUT AGAINST THE 2 CONSULTANTS AS WELL