1 reviews | Active since Aug 2014
PATHETIC SERVICE
I called Vodacom on the 19th to do upgrade and spoke with Cindy, she assisted me however after an hour I called back to change type of device. was told that Cindy will call me back. To cut the story in short, I spoke to everyone in the call center including team manager by the name of Kidi, she also promised to follow up this query. 'Til today the issue is still unresolved. The service that I received from Vodacom is very bad and because of this experience I am decided to cancel all my contract with them.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr. Matome Sekgobela
As per our discussion, I have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
KH
Vodacom Escalation Support
Dear Mr. Matome Sekgobela
As per our discussion, I have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
KH
Vodacom Escalation Support