Pathetic Service

I placed an order on Vodacom Online on Friday the 6th of October 2017 for a new contract and device. I am currently a Vodacom customer and took out this new line as a gift for my fiance whose birthday is on the 10th of October. The online website advertises next day delivery if everything is approved and finalised which it was on the 6th, so it was the best option as i wanted to receive the phone at work, set it up and get it wrapped for her. Knowing that I did the order on a Friday i expected to receive the phone on either Monday the 9th or latest Tuesday the 10th which was perfect. On Monday I did not receive any contact from the courier company so i decided to call the Vodacom After Sales hotline to check the status of the delivery. I was told that the device is ready for dispatch and they are waiting on the courier company to fetch the device. I then called the courier to explain to then the urgency but i was told that using the tracking number they see that nothing had been updated on Vodacom's end and that i was fed false info from the agent I spoke to. I then called the hotline again to try to get a proper and truthful answer but i was told that I would only receive the device on Thursday without any explanation. I then went on to explain my situation and the urgency but it fell on deaf ears. The next day I tried again with Vodacom and again I was fed the false info which was again confirmed by the courier and later in the afternoon I was told that there was an issue with sim cards and thats why they have a delay. It baffled me as to how a network provider does not have sim cards. My fiances birthday has now passed and so has the excitement of getting the new phone but yet again today the 11th I tried to get some update on the delivery. Yet again I was fed the same lie and only after a while via the online chat was I given the excuse of no sim cards from a robotic like consultant that does not care about your situation and the urgency of it. It is disappointing has I have always been a Vodacom user and to be met with this kind to service is unacceptable. There has not been any attempt on Vodacom's side to help me in any way, when even the courier company said they would help get the device to me as soon as it is ready for them to fetch. I am very much thinking of cancelling the order and moving over to a new network after this experience as Vodacom does not seem to care about the service they are providing to loyal customers.