PATHETIC SERVICE

Ever since taking up a wifi contract with vodacom i have had endless issues at 1st the device did not work properley and it took over 1 week 2 get anything done about as well as endless calls and waste of airtime.Now i have an issue of vodacom debiting on all inappropriate days sumtyms da debit order bounces n we have to go in store to make payment.Last month the debit order bounced and i went instore to pay and was advised that i just needed to pay my installment(R218) as that was all that was due but this month my husband got debited for R319 when i went into the branch i was advised that i needed to call into the customer care line to rectify this and that i would be refunded as this was an error so i called in and the consultant that i spoke to was extremely rude and started shouting at me sayn that the R100 extra was arrears for the debit order bouncing in the previous month and that they will not reverse it he explained to her that we had queried that last month and we were advised that there was not any arrears but she cobtinued to be rude and not listen and understand so i got extremely irrate and retaliated.This is extremely pathetic service especially since we have so many contracts with them and the fact that we are due for 2 upgrades i highly doubt that i will be taking up the upgrades with them or any future contracts for that matter i rather pay more and get much better sevice.I am highly disapointed and i honestly hope you rectify this problem before you lose a very loyal customer .