Pathetic Service

On 24.08.2017 I called in to the Retentions Department to request a quote as I wanted to cancel my contract which emailed to me.

I was advised that I should sign the quote and attach a copy of my ID as well as the P.O.P and the cancellation would be actioned within 72 working hours. I have not received any reference numbers or any response from Vodacom since that conversation.

We are now well over the 72 hour mark; I called the Retentions Department to query the Cancellation status and was told that the contract is still active and that the Back office deals with the paperwork. I requested to speak to them and the lady said that they don’t have any details for the back office and even they cannot contact them. So I must just keep sending emails till I get a response.

This is totally unacceptable and highly unprofessional behavior!!!!

Is this what we as customers have to endure?????