Pathetic service

I have been a Vodacom customer for 14 years, never missed a payment or never made a late payment. I have lost my job beginning June 2015, been able to pay them, but this month, after confirming late payment, they have soft locked my line. No calls, no sms's, no What'sappp's. What is up with this people? Everybody's complaining about poor service they get everywhere, and this is the last year I'm completing my 3 contracts with Vodacom. This is not the first time I have complained, they never even got back to me. Pathetic! Good buy Vodacom, there is enough other service providers which I am sure they will be able to help me. I did made arrangements, my account per month is +/-R3000, so sorry for your loss.<br> <br> Regards,<br> <br> Rudi Harmse<br> ***<br> ***