Pathetic Service!!!

I have now phoned the Vodacom team +-10x times and spend more than 60 min on the phone and the line keeps on cutting me off.

There is also no other email address that I can send my query too. This level of service is pathetic.

I cancelled my contracts in December and paid the outstanding balance, the store did however not cancel my contract and thus the reason for the outstanding balance. I have spoken to your pre-legal team and they confirmed this. They said that I need to call the cancellation department and ensure that they cancel my contract. This call centre keeps on dropping my calls and I have no more options to resolve this issue.

I have no sent +-15 e-mails to explain my situation and each department keeps on sending me to the next without resolving the issue. I am extremely busy at work and do not have the time to run around trying to solve Vodacom's issue.

These sort of issues and Vodacom's admin is exactly the reason that I cancelled my contract with them. Utterly pathetic!!!

I will not be blacklisted because of Vodacom's pathetic admin management!!!!