Pathetic Service

In August 2015 I called the cancelation department 2 give in my 1 month notice 2 cancel my contract & move over 2 Telkom,I spoke 2 Busi & I was offered a deal that I couldn't resist.She threw in many extra's.I received my pro rata for all the extras on both contracts immediately bt did not receive these extras on the 1st of september so I called in bt could only sort this issue with the retention department which took hours.I eventually got the 500mb data but didn't receive the both SMS bundles.I called back on the 15th were I spent around an hr speaking 2 an agent which told me that I received the SMS bundles that I was querying.I tried 2 explain that the pro rata sms's did not cancel of at the end of august & that the SMS balance on both the phones are from then.I asked him 2 pls check my itimise billing which wil confirm.The guy made hold on the phone for over 15 minutes telling me that he's checking bt ****.I eventually called Busi who said that I was not the first customer to hav this problem,its a system error & that she wil send thru a request 2 sort out this issue. Olga Nomnqamlezoo Hans dealt with this request bt as usual didnt.New month & once again no data or SMS bundles