Pathetic Service

At the beginning of January I requested a cancellation on one of my contracts. I was told that I will receive an sms or email to confirm the cancellation. That did not happen as promised, nothing unusual from Vodacom. I was unsuccessful in getting through to the cancellations department several times. Online chat and Tobi......just a waste of time. I am not prepared to pay for this contract another month. Vodacom, please send me confirmation of cancellation. I am sick and tired of your plot to keep customers paying for services they no longer want. It is totally ridiculous to force a service to be forced onto someone. You are for ever experiencing high call volumes.....maybe its time you employed more staff to deal with customer issues.