Pathetic service

I went and made payment on the vodacom application for the amount to reflect quickly - confirmed payment made.

Left it for 2 hours checked in my phone was still locked (yes still locked) phoned at 13:15 spoke to a call centre agent she said she sees that the payment reflects and she will unlock my account. I have to wait 1/2 hours (great I wait) I check now still locked phoned the call centre number says payment reflect and it will take 1/2 hours from when payment reflected - Payment was made at 7 this morning it is now 17:10 when I tried now after I restarted my phone quess what still locked - REALLY VODACOM your 1/2 hours is now 10 hours and still my phone is locked - only to phone your call centre to be told you have reached us outside of our business hours