Pathetic Service

On 30/ 09/2021 i got a call from an agent from Vodacom regarding migration. My initial contract was for R258.99 and then without notice my contract was increased to R465.97 without my knowledge. I specifically told the agent that I want to stick to the amount on my initial contract and he assured me that nothing would change. I brought this query to Vodacom's attention on 4/10/2021 and I spoke to Ephraim, who promised to escalate the matter to the relevant department and also promised to call me back on 6/10/2021 at 10am. Shockingly, I only got a text message saying my query has been resolved, this without even getting any sort of information from them. This is pathetic service at its worst form. I've been with Vodacom since 2002 and getting pathetic service like this got me thinking that now it's time to change for a better service provider, clearly they have very *********** personnel in strategic positions. As a consumer I have rights and because of this level of carelessness from Vodacom, i have every right to cancel this contract agreement and take the matter further.