Pathetic service.

I did an online order for a 3g device on saturday 15 August 2015. This was only delivered on Tuesday the 18th - which was fine. I inserted the sim card, and waited, nothing works. I then inserted another sim card, and was able to connect successfully. <br> After phoning the call centre, I had been advised to wait atleast 24 hours. Which i did. Today - day 3 now, it is still not active. I phoned your after sales call centre only for a very rude consultant to inform me that vodacom does not know whats going on<br> at the moment but some sim cards are activating and some arent. She then follows with she'll have to send an activation email, and that I am to wait yet another 48 hours. So this is 5 days to start using a service that I'm already paying for?<br> This is unacceptable and not the type of service I expect from vodacom - especially considering I have about 7 contracts with you and have never had an issue such as this.