Pathetic Service

I have done an upgrade to my contract on the 13/06/2015. The phone i received was faulty and i took it back to the store as an OBF on the 20/06/2015. I was told that it would take 5 working days to get a new phone. After the 5 days i was not contacted, so i needed to contact the store myself. I was then told that the OBF was rejected due to scratches being on the phone which was not picked up by the store when they took the phone back in. The Manager of the store, Shaun Oberholzer, even admitted that he could barely see any scratches on the phone and told me that he will contact the repair center again. It was rejected again as an OBF and that was when i made my mind up of having my upgrade cancelled and to rather move onto another service provider. I have made several calls to Vodacom and was sent from pillar to post regarding the cancelling of this upgrade. Through S.O, i was contacted by Jean Bezuidenhout via email, who does not have a Job Description nor a contact number. He obviously can not make a call about cancelling my upgrade and needs to get his manager to review my account. This has been going on for over 6 weeks now and it is driving me absolutely insane. CONTACT ME.<br>