Pathetic service

Vodacom consultant from retentions called my mom on the 13th, last week on Thursday to advise her that her contract has expired and they would be dropping her monthly installment for the same benefits she was getting, with out informing her that they are upgrading her contract.

She called them back yesterday and told them what transpired on Thursday, they gave her other options she wasn't happy with and she cancelled her 1 contract.

Today from morning I have been trying to get hold of them until i eventually got through a while back, conferenced my mom with my own airtym to sort it out. The lady told us her system is slow but managed to answer regarding 1 number, she has 4 contracts with Vodacom. When asked about the second number, she apologized for the slow system and asked us to hold, the next thing there are people clapping and screaming and laughing loudly in the background, the consultant put music on so we couldn't hear the commotion. We held for close to 20 minutes until they cut the call. No help provided. My airtym gone.

Pathetic service. Mind you, the number she cancelled yesterday is still active. So now we will eventually have to go to a branch to sort out a simple upgrade. I have advised my mom to cancel all her 4 contracts as a result.

Do better. Airtym and time coats money. Now add the fuel to go to a branch which is 70km + away one way. Its not worth it