pathetic service

My husband died, Vodacom contract with whole family numbers (4 numbers) was in his name. After repeated calls was finally able to obtain transfer of ownership form to have entire contract transferred to my name, this was submitted along with all documents, received e-mail acknowledgment and thereafter request was ignored. Called call center to follow up and was told nothing had been received (despite acknowledgment) . Re-sent transfer of ownership form and supporting docs and received a reference number. My cellphone was then blocked for sms, internet and calls - which i was specifically told would not happen and was very worried about , it is my only form of electronic communication. Received an e-mail from a vernon montshiwagae who could try to be less helpful but he wouldn't succeed. Tried a few times to contact him through call center and was told that there is no such person. nobody else at call center would assist. " customer care" didnt care and ignored complaint. Visited a vodacom shop, took almost 3 hours, was told that I cannot transfer ownership, I can only terminate or convert to prepaid. Since I was told that I cannot transfer ownership my only option was to complete forms to convert 2 numbers to prepaid and terminate 2. Was given a ref number and told would be processed by the end of the month. She also told me that she has cleared my number and it should not be blocked. 3 days later number was still blocked for outgoing. Called branch where i had gone in and the lady did a reset and from then number started working., was told my request will be processed . Then received a message saying that 1 number that I requested to be converted to prepaid has been terminated, the 2 numbers that I requested be terminated were converted to prepaid instead and the main number, on which I am reliant and which I wanted transferred but was told needs to be prepaid will be terminated if I do not do a transfer. Spoke to Randane at the call center on 30/3/2021 and eventually was told that everything will be sorted out in 3 hours. she refused to give a reference number and said i would receive the reference on sms, which did not happen. Am now receiving frequent sms messages on the 1 number that is still working (and which must NOT be terminated) that the line will be terminated and I must call *** which I have done repeatedly and nobody will assist. I have already been to a vodacom shop and all they did was mess up. I am in my 80s with ill health and have just lost my husband and have been forced to spend hours and hours dealing with the most apathetic staff who just refuse to assist and tell me to go to a shop. Disgusted with vodacom.