Pathetic service

I called Vodacom sales division to take out a new contract yesterday, i spent 15min on the line providing information, at the end of the call the lady advised that they are having a system error & therefore she will email/sms me with feedback by the end of the day. I did not receive any sms/email with feedback so i phoned back today, the number provided on vodacoms website (which i dialed yesterday) ***4 doesnt go through. I called customer care and they could not put me through, when i asked to speak to a team leader then suddenly the consultant was able to put me through to their sales division. When I FINALLY get through to the sales division & provide the requested information to follow up on the status of my application I am told that there is application captured on my details and we would have to restart the process. I asked to be put through to a team leader to attempt to trace the 15min call i made yesterday but the consultant named Nqobile refused to put me through & was told that I had no option but to restart the application process if i want a contract. Is this the level of service provided to customers when attempting to take out a new contract with their network?