Pathetic Service

For my husband: I did an upgrade to my vodacom contract and took an M4 Aqua last tuesday at southdale, on wednesday the battery died and was not switching on nor was the fone charging. I called vodacom contracts and was told that i should get a new fone the same day however when took it back to vodacom southdale, the person who helped me said, it needs to be sent to vodacare in sandton for analysis,Was told that will provide feedback by ***2 i am still waiting for feedback. I called the branch to speak to the manager, but still waiting for the manager to call back, i don't underdstand, how long does vodacare take to check the phone,?? cause in other vodacare branches, the checks are done within the day and if the book needs to go for checks, the customer is issued with a loan fone. At southdale no loan fones are issued out, now a week later i still do not have my fone and no one at vodacom is interested or has contacted me to give me feedback. This is very insane , cause i have been with vodacom for a couple of good years and this is the kind of service i get. It is pathetic that policies differ cos of franchise...when will i get my fone???..Not the old broken but a a new fone?