BT
Bianca T

1 reviews | Active since May 2015

23 Jun 2015, 13:02

Pathetic service

Phone has been in service for 48 days<br> An OBF was approved at head office yet Sandton says it hasn't reflected<br> It takes 24-48 hours to reflect yet its been well over 48 hours<br> Sandton manager, Bates treated me with complete disrespect with numerous customers watching as he yelled at me for not understanding why I haven't had a phone for 2 months.<br> Bates then conveniently went on leave the next day still not assisting me.<br> Granny ignores all my mails after approving the OBF<br> No one I speak to can help me<br> All I need is a credit? Vodacom is so quick to take our money every month but giving back to the VALUED CUSTOMER is not exactly priority!

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2015, 08:40
Official
Hello Bianca Teixeira,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team