pathetic service!

After being served by the company only after writing a report on hellopeter, I'm once again left frustrated by the service received from this company. I was contacted by them and we got to a 'solution ' mainly because I needed all services on my phone restored as it's basically my life. I received an email from them , followed all the instructions I was told, emailed back to the guy who attended me a day ago and I'm still waiting for a response. It's been over 24hours that I've been waiting while service on my phone was still shut down. I contacted them on *** to enquire when service would be restored on my phone, after a lengthy conversation with my mother, the account holder, service was finally restored but she was now told she still has a months installment due at the end of the month plus a fee to convert to prepaid..... none of this was ever mentioned in any of the telephonic conversations, emails and not even on the premature cancellation quotation. So I'm still very lost... can service from this company get any worse though? ....I'm not at all impressed by all of this... In need of assistance and understanding please.