Pathetic Service

Really vodacom how can u state that you never received my migration forms and i sent it to the wrong address but then you as vodacom replies to the mail i sent on the 18 May to tell me the migration will on take effect on the 1 July? So how does it take so long and how on earth is the mail wrong but you reply to it pathetic attempt of hiding the incompetence off your staff for the second time. I really would like a explanation on how you gonna explain or try get out of this or will you just make the \Arate Customer"as your staff puts it the wrong 1 again."""