PATHETIC SERVICE

It is sad to every time to expose Vodacom on Hello peter. If necessary I'll do it over and over again.. I've been fighting with Vodacom and the Insurance dept. for a long time with absolutely no feedback. The one moment you communicating via email, the next moment the email address is a problem. If Vodacom changes email addresses or evens the consultant change an email, it would be nice to inform me. When you try to follow up, nothing, but the consultant was communicating via that same email. So to come to the point, the following numbers on my profile ***), and my wife's profile, we experiencing difficulties.

1. *** was upgraded recently but the account is not reflecting the correct amount of the upgrade. App info not correct also. The insurance confirmation still outstanding even though changed to comprehension cover after docs was emailed. Issues will arise the day of a claim.

2. *** same issue with insurance, no confirmation and consultants not confirming. All emails I have as proof confirms, my issues are not important.

3. *** insurance activation issues. Since 2021 when phone was bought on contract with Vodacom, activating insurance was impossible. Pathetic service. Complaints dept. informed, no feedback.

4. *** , wanted to be cancelled March 22, was misled with information, was told to keep account open and can cancel whenever, now it was extended for 24 months again. So paying monthly with no upgrade. Want to cancel it immediately, because its no benefit and the actual contract expired in march 22. Money cannot just be thrown down the drain.

5. *** wanted it to be cancelled January 22, and was misled, same reasons, now it was extended for 24 months again. So paying monthly with no upgrade. Want to cancel it immediately, because its no benefit and the actual contract expired in January 22.

Complaining with Vodacom's complaints dept. , is like talking to yourself.

Vodacom you must really come to the party, we don't pay for service like this.

Thank you.