Pathetic Service

On the 28/05/2015 I gladly apply for a contract sim card online on the Vodacom online services. They sent me a mail of confirmation regarding my request and stated that a call centre agent would call me as my application was still pending (reference number ***0). Today I decide to call the nr given on the mail (***4) I spoke to this girl who seem like she had better things to do so she then advises that I should call their sales department as my query didn't involve her dep. I call *** @ 11:15am and speak to a girl she said \Zenzo"and even she couldn't assist me - she then tells me to call ***4 I tell her I did and that I'm tired of them sending me around. Why should I battle so much when the mail stated that a call centre agent would call me? then when I decide to call them and they cant assist me"