Pathetic service

It's been 2weeks now that I don't have the phone I purchased. Not one Vodacom consultant has contacted me about my phone. When on complain a guy contacted me to say that he will sort it out and call me back in an hour, it's been 5 days now and still no call back. I could've been. On the Vodacom network 2weeks ago. Today the phone gets delivers at my house and the driver says that I have to be there to sign for it but the consultant that made the deal said that a copy of my of my id is needed. The consultant has mentioned anything about me being present. I've been trying to contact Vodacom all day and couldn't get through to them. My phone is gone back with the delivery guy. This is really pathetic service from Vodacom. I spent time contacting them about this deal since the first day. I spent so much of money on cell c when I could've been on Vodacom already. Hope that Vodacom will get back to me and compensate me. Honestly this is really poor from vodacom