Pathetic Service

<p>I upgraded my vodacom contract towards the middle of June of this year. Before doing so I contacted vodacom and ask what would happen to my old contract, and would i pay extra come end of July. Consultant I spoke to said on a recorded line(which i have) "No sir, you July subscription will be based only on your new contract of R199"</p> <p>On the 9th July i recieve an invoice/statement of R1033. This included a upgrade fee that was never discussed and device fee for my old device which i was told i will not be charged for. I immediately called the call centre and spoke to a "Supervisor" who logged a call and promised to get back to me, which she did a week later to let me know she is still investigating the issue. Nothing again after that. </p> <p>I called the call centre on the 21st and other the been transferred to every department and speaking to 9 different people and having to repeat himself numerous times. I was giving feedback with regards to the upgrade fee that was not informed to me, and nothing about the device fee of R600 which i was told was only for July. I requested to speak to a manager to resolve the issue and till date i have not heard anything.</p> <p>On the 12th Aug, i received other invoice, this time for R963. This includes 2 devices </p> <p>Subscription Charges<br /> Airtime Subs - uChoose Flexi 200 August 174.56 <br /> Handset Installment August 600.00 <br /> Handset Installment August 70.18<br /> Total Subscription Charges 844.74</p> <p>Please can someone senior from vodacom, that has some sense of intelligence to call me and explain to me why my bill is being messed up every month as i have a R199 monthly contract with vodacom.</p>