1 reviews | Active since Jul 2009
PATHETIC SERVICE
<p>Since 12 May 2017 , my wife and I have been trying to change our address details on our accounts.</p> <p>We went to the store in Meyersdal twice and sent three emails to Customer care. We completed the forms in the store, provided copies of our ID's but to date no details have been changed.</p> <p>The store told us that all they do in send the forms to "Head office". On our second visit to the store they made no attempt to get hold of "Head office". Instead all they did ,supposedly, was send the forms to "Head office" again. Useless attitude. I have tried to call 082111 three times this morning and without proceeding at all I get cut off.</p> <p>What on earth is going at at Vodacom?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Recieved a mail from Ula Wiggins at Vodacom requesting details which I sent and now it has gone very quite again. What's up Vodacom?
Recieved a mail from Ula Wiggins at Vodacom requesting details which I sent and now it has gone very quite again. What's up Vodacom?
Dear Andy,
I do apologise for the late response.
I've responded to your latest email with feedback.
Regards,
UW
Dear Andy,
I do apologise for the late response.
I've responded to your latest email with feedback.
Regards,
UW
Dear Ula, The copies I mailed you [4 pages] had a lot more than just the postal code to be changed. Was it all done? Please read the attached 4 pages to the mail carefully and check against our accounts. Both my wife's account and mine.PLEASE.
Confirm when all details have been updated as instructed on the 4 pages.
Dear Ula, The copies I mailed you [4 pages] had a lot more than just the postal code to be changed. Was it all done? Please read the attached 4 pages to the mail carefully and check against our accounts. Both my wife's account and mine.PLEASE.
Confirm when all details have been updated as instructed on the 4 pages.
