Pathetic service

<p>I logged a call on the 11th regarding my cellphone. I was advised it took 7 WORKING DAYS. Friday I called to follow up and no one even looked at my case that was logged. Again I was advised 7 WORKING DAYS and that they will make a note on the request and follow up with the department. A call back was promised. Yesterday I called again and customer service put me through the solutions department. They lady said she would follow up and give me a call today but it is actually 7-14 working days (now all of a sudden after 2 consultants told me previously 7 working days). I specificaly confirmed that she will well call me today as this was promised before and becoming a trend. She said yes. This is now a day later 30min before end of business AND STILL NO CALL BACK. I call customer care they put me through to Solutions again , a lady greeted me and then just hung the phone up. What "great" customer service. I call customer care AGAIN, asked them to put me through to Solutions department , but apparently they don't have a Solutions department all of a sudded. This is pathetic. I have call recordings to support everything I am saying. I logged a complaint already but still Vodacom doesn't worry about their customers. As long as money can be taken that is not their's it is all fine. I wish I could get myself out of this contract. It is just endless problems every single time!!!!!</p>