PATHETIC SERVICE!!!!!!!!!!!!!!!!!!

<p>Three issues that this Pathetic company can not sort. Not even interestedin phoning customers back as promised or reply to mails.</p> <p> </p> <p>1) Cell phone. Should someone be interested in giving me the service I pay for, please use this number</p> <p> </p> <p>Issue on this account, which Collen Msimanga agreed with. On your advert, when I upgraded in February the advert stated 10 Gig once off. I still had 8 Gig left and I lost is....Why? Once off apparently means it is only valid for 30 days. According to me, your customer, Once off means that it is not re-occurring. Collen apparently spoke to the Sales Manager and it was agreed that your advert is misleading and they would re-instate the 8 Gig on my phone. Still not done since March/ April.</p> <p> </p> <p>2) WiFi router. On 21/06 someone from a Dbn Call centre contacted me for an upgrade. I upgraded my contract from a 2Gig to a 5 Gig. The effective date was 01.07.2017. (Old Payment R 108, New R 199)</p> <p> </p> <p>01.07.2017 – 2 Gig was allocated. This disappeared from my account within 3.5 hours. Apparently, with all apps being put off in the background, it disappeared.</p> <p>I queried the 2 Gig that was gone, this the Call centre said they will investigate.</p> <p>I queried the 5 Gig and I was told the upgrade is effective 02.07.2017. I will have to however pay for 2 Accounts end July??</p> <p> </p> <p>02.07.2017 – Phoned again – nope...the 5 Gig will only be allocated 03.07.2017.</p> <p> </p> <p>03.07.2017 – No it will now be allocated 04.07.2017. By this time I lost it...everyday a different story. I was on the phone for more than an hour (at least this time someone phoned back - 011 ********** ). Regarding the 2 Gig that disappeared they will kind heartedly give me 1 Gig. This was to be allocated to, instead the generous person didn’t focus and it was allocated the 1 Gig to my Tablet’s sim None the less – Thank you.</p> <p>Two calls to Vodacom’s Call centre couldn’t sort this incorrect allocation and seeing that I got good service from Collen Msimango the first time I had issues, I mailed him again. I also have an outstanding issue since March 2017 – still not sorted – on my Cellphone</p> <p>Collen determined that the upgrade was never activated and he will sort it out. He never came back to me, neither did I received my 5 Gig.</p> <p>I saw on Friday 07.07.2016 that 1 Gig was allocated to this account and assumed this must have been the incorrectly allocated 1 Gig that was put onto my Wi Fi Router’s account.</p> <p> </p> <p>11/07/2017 - Today is the 11th and Collen disappeared on me....no interest in phoning me back as promised or to answer my mails.</p> <p> </p> <p>BUT WAIT...I just went into this account and guess what....I am billed R 349, but still no 5 Gig. It shows 8 Gig was allocated....but I have Never received the 5 Gig. WHERE IS MY 5GIG AS I WILL NOW BE PAYING FOR IT?????</p> <p> </p> <p>PLEASE CAN THIS BE SORTED OR CANCEL THE CONTRACT!!! PATHETIC THAT A CUSTOMER HAVE TO PHONE HERSELF SILLY JUST TO GET SERVICE!!!!!!!!!!!! JUST LET ME KNWO WHAT YOU ARE GOING TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>3) Tablet: Request to cancell contract in February 2017. Still not cancelled. I must phone in again....really...how many times before you actually do what is asked</p>