LN
Loren N

1 reviews | Active since Apr 2017

06 Jul 2017, 18:34

Pathetic Service

<p>I called Vodacom to enquire about my depleted data bundles and the upteenth follow up on why I do not receive my data balance notification SMSes and quite a useless, ill mannered and unprofessional Lionel, proceeded to arrogantly tell me that he "Isn't sure what my problem is (even after I explained this to him numerous times) and if I was unsatisfied, I can hang up the call and get someone else to assist me" </p> <p> </p> <p>Apart from the lack of etiquette he had on the phone, his poor attitude and listless to assist doesn't make me want to keep my account at Vodacom for any reason because the service is abhorrent, speaking to him doesn't give me reassurance that I'm actually paying for anything worthwhile. Needless to say, my data bundle has still miraculously disappeared and after rude remarks my SMS issue has also not been fixed. </p> <p> </p> <p>Because I can't call the call center for anything, can someone please contact me for cancellation of contract. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team