1 reviews | Active since Jun 2017
Pathetic service
<p>I published a complain on Friday 01 July 2017 regarding my lines that were suspended and how i was sent from pillar to post by incompetant staff at Vodacom.</p> <p>i was then contacted by a Dominic from Vodacom. He said that he will resolve the issue. All that he did was sent me an email telling me to contact the accounts department to make an arrangement. Nothing was said about why the lines are still suspended. I called the accounts department and spoke to a Nqobile. She tells me sorry no arrangement can be made,</p> <p>What kind of a service provider is Vodacom. They could not give a damn about their customers. Not one of their customer service consultants have a clue on how to resolve this issue.</p> <p>Is there anyone at Vodacom that really knows their products or knows how to resolve problems that are actually caused by themselves.</p> <p>So disgusted with this pathetic service. I will never renew my contract due to this poor service!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
