Pathetic Service

<p>I have purchased a product of vodacom, (recurring data bundle for R1399 ,which gives you 2gb data p/m for a year, which was purchased around 12th april/may. i wish to renew a new bundle however the call center said that they cant add another bundle on top of that bundle. i have spoken to 8 consultants as well as 1 manager. none of them could help. whether a service technician tired on the back office or the prepaid department or even the contract department. they instructed to cancel it on the phone using the *111# service. the option does not work nor does it show the option to cancel that bundle. they have instucted me to go to a vodacom shop, where the vodashop cant help and refered me to call the call centre again. how does such a big company have pathetic service as well as advertise a product that has so many problems if one needs to use it again. especially thinking the high rates we will have better service, clearly not the case. </p>