Pathetic Service

<p>I app**** for a data contract on the 31 may 2017 on line and was told i will receive my wifi router within 5 working days. In my application i requested to be contacted before dispatch since i'm not office bound. On the 07th without contacting me, RAM was dispatched and on being notified that i'm not in the office, and also notified that i will be back on the 09th, the promised to come back then. To this day i have not heard from anyone. I contact the number ********** 4 and spoke to a Nicolien and her Supervisor with a name that i think was pronounced Saysha, their sense of customer service is practically none existence, she told me she cannot help and i need to speak to voice sales and she will transfer me, only for me to hold for the survey and the call was ended after i held on for about 14 minutes on a paying line because i am not with Vodacom. I then spoke to RAM who informed me that my parcel was returned to Vodacom. What is still puzzling me is them receiving the parcel on the 09th and doing nothing to communicate with me as their customer. I am really appauled by the service and not sure if i still want the contract.</p>