Pathetic Service

<p style="color: #555555;">Good Day, </p> <p style="color: #555555;"> </p> <p style="color: #555555;">On the 1st of each month I receive my TopUp quo airtime, I then checked my balance and was R49. I then called ********** @ 13:24 and spoke to Sive which explained that I had a subscription of R5 and R7 since 25 Aug 2016 and I asked her about these deduction and to cancel it. I then called 082111 @ 16:32 and spoke to the agent (I can't remember her name) but she has an attitude and doesn't let a customer voice themselves as she wants to have the last say. I had then received the same information and totally upset and asked to speak to the Manager, I got transferred to the Team leader Ismail who had an attitude since the word hello, sighed and got aggitated at everything I said . I expressed that I as a customer is concerned that we are not notified by these ****s , I advised him that I didn't sign up to anything and my account has never been deducted from previously. WHAT IS VODACOM doing to provide service or to protect their clients. When one calls in for help you get no help and attitude and to make it worse from a Team leader. I have asked him for a solution he said he has none and persisted that I call these 3rd party people which I refused, why can't Vodacom call them and provide me with feedback???</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Where is the #1 service promised? </p> <p style="color: #555555;">Why do I not feel welcomed? </p> <p style="color: #555555;">Unsatisfied! </p>