DM
DOUGLAS M

1 reviews | Active since Jun 2017

01 Jun 2017, 07:56

Pathetic service

<p>so this morning when i suppose to recieve my monthly airtime on my top up contract it had not been there so when i had contact vodacom i was told i had seven subscriptions that i know nothing about it the consultant had no care or interest in helping me i mean as my service provider my account has to be protected and i should be assisted in a matter like this i mean it is airtime that i have paid for, i will not reccomend vodacom to a single person and i am highly disapointed in thier level of service as a loyal customer.</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jun 2017, 09:26
Official

Dear Douglas Martin,

We've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

UW