1 reviews | Active since May 2017

20 May 2017, 21:23

Pathetic service

<p>I took a vodacom contract last year for a tablet. The tablet started giving problems and I took it to the Mokopane branch to ask them to repair it. I was told to change some setting and it would work. Twice I was sent away to change setting and went back to tell them it still had the same error message. I took it in about 4 weeks ago and asked them to send it to have it repaired. Yesterday I went back to find out why I had not received any feedback and my tablet was given back to me. The problem I have is that the tablet was put in someone's drawer four weeks ago and it was taken out of the same drawer yesterday. The error is now worse than ever. That's about 5 months that I have not been able to use a tablet which is being paid for every month. </p>

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Replies (1)
Vodacom
Vodacom's reply21 May 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team