Pathetic service

<p>Thurs at 13.00 I went to vodashop in Kenilworth centre. I asked for assistance to do a number change where I was told by an agent I can't do it cause vodacom doesn't offer it. After insisting that I can have it done and that I knew the fee is R275 the agent said they wud speak with their manager who advised can be done. I was told I needed to do a sim swop though the customer care accounts agent said there was no need to do that. I was told it would take 24hours to be done. Today is saterday and after numerous calls and going back to the vodashop iv been told now my request was responded by vodacom side. I'd like this resolved as I need a new number on the account. I told the agent any number would do. Vodashop really needs to train their staff as a lot of the staff don't knw your companies policies. Number I'm question is ********** 535. I can be contacted on ********** 156</p>