Pathetic service

<p>The new phone I received from Vodacom died 20 days later. I booked it for repairs at Vodacom new market repairs shop on Thursday 10 May2017 and the informed me it will be ready in 3 days and they will update me otherwise.</p> <p> </p> <p>The 5th day 15 May with no update I went to the store and was informed they still waiting for the parts which they might get in the afternoon and my phone will be ready the following day.</p> <p>Still today I still don’t have the phone.</p> <p> </p> <p>The attitude that I receive from the consultant at the branch and their Head office when I called today to enquire is disgusting.</p> <p>She told me they are still waiting for the parts and maybe they will get it tomorrow, the problem it’s out of her hands.( from the Branch)</p> <p> </p> <p>They don’t guarantee if the phone will be ready or not, they don’t care whether its fixed or not.</p> <p> </p> <p>I phone their head office and Sibu Cele also told me they can’t assist me I must revert back to the store. It’s not their problem if the branch cant assist.</p> <p> </p> <p>Should know that Vodacom doesn’t care about their customer, I would have thought twice before signing contract with them. I am stuck for 24 month not knowing when will I get the phone I am paying for.</p> <p> </p>