Pathetic Service

<p>I apl**** telephonically for a new contract. The process took about 20 minutes - The application was approved- I was even ask which colour device I want. I was then told the device will be delivered within 48 hours. Three days later after once again I had to call Vodacom they told me the new contract was cancelled. No one ever contacted me. When asking why- the agent on the other side said a mistake was made and her colleague will be fired. I then asked for the manager who told me the same thing. Trying to get trough via phone to the correct department is a nighmare on it own- let alone expecting a phone call from them. I have 15 devices with vodacom sim cards - believe me- by the end of the day they all will be changed. This is probally the worst experience I have had from any company-</p> <p> </p> <p>To tell a customer your colleague will be fired is already indication of the level of call service centre agents training. Further to this - one system approve your application and then someone else change this-</p> <p> </p> <p>Vodacom- you will never see a cent from me ever again- and I will make it certainly a point to tell as many people as my family and I can about your pathectic service- Maybe you all should get fired.</p>