1 reviews | Active since May 2017

17 May 2017, 22:03

Pathetic service

<p>I have received very disappointing service so far from the staff at Vodacom. I have tried everything to upgrade my phone and after 3 weeks of struggling, I have nothing to show for all my effort! I tried going online; I called into the call centre everyday for 2 weeks; I even went into the N1 city branch last week Thursday as instructed and was told that they would come back to me; and after I called them everyday this week, still nobody came back to me with any feedback! This is just ridiculous and unacceptable. Apparently this how Vodacom treats its loyal clients!</p>

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Replies (2)
Vodacom
Vodacom's reply18 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 May 2017, 12:13
Official

Dear Anthea,

Your query has been resolved.

Regards,

Cassandra