Pathetic service.

<p>Pathetic service.</p> <p>So I received my invoice for R783.50 and I was not happy so I called the call centre. Agent X that I spoke to advised that the amount is the correct amount well it was not the correct amount should have been R487.50 so there is a difference of R296.00 where she advised that it was the connection fee and delivery fee. Were to my response was that the web site indicated free delivery and connection fee so why am I charged for the extra amount still no joy from Vodacom. It has been a week later a have not received a response or any feedback so to speak from Vodacom. On the website they indicate “free next day delivery and Free sim & connection fee”! Delivery took place once I collected the parcel at RAM hand to hand couriers 7 days after the order was placed and as per them the excuse was there is protest in the are thus they cannot deliver but I drove the same day thru to the office of ram in centurion and collected the parcel myself. Pathetic service from Vodacom and false advertising on the web site. SO let us see if any social media exposure will get my concern resolved or any attention from Vodacom or is the customer service also false advertising!</p> <p> </p>