WW
Wessel W

1 reviews | Active since Jun 2011

13 May 2017, 11:33

Pathetic service

<p>Vodacom shop at the mall of the south has pathetic service...We went for an upgrade on Saturday and stood for 2 hours while they fiddled on the upgrade portal only to be told at the end that the router we wanted wasn't in stock. They undertook to get us a router and phone us by Wednesday...True to form..The next Saturday and we still waitiñg for the call...So we went through and still no stock...The manager came out with an attitude...Wearing tracksuit pants and slippers...And basically fobbed us off...So guess I'm going to move mine and all my company contracts to mtn</p>

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Replies (1)
Vodacom
Vodacom's reply14 May 2017, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team