1 reviews | Active since May 2017
Pathetic Service
<p>I have took out a new contract with Vodacom and I have not received any confirmation call , the contract has been approved and I have not received any feedback since speaking to the agent.</p> <p>I did contact after sales and I was told to wait according to the workload , that is unacceptable, the service is horrible, I should at least be updated with progress of the contract.</p> <p> </p> <p>I did a follow up call with after sales and I was told that my order was cancelled today at 8:00 am , by the confirmations department with no reason as to why the order was cancelled and without my knowledge , what kind of pathetic service does Vodacom offer?! No communication at all, the contract was approved so what’s the delay?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no contact, Please can you get one the managers to call me , my Oder has been cancelled by confirmations due them calling the wrong number on the system , the sales consultant took down my number and did not request for a landline number, please advise as this is becoming a nightmare!!
Still no contact, Please can you get one the managers to call me , my Oder has been cancelled by confirmations due them calling the wrong number on the system , the sales consultant took down my number and did not request for a landline number, please advise as this is becoming a nightmare!!
I can assure you the sales team have no clue or lack training of their Job , I overheard conversations in the background which was quiet disturbing whilst on hold, I also overheard a guy telling the consultant that the customer is talking nonsense, is that the way your sales team is trained? he’s consultant that spoke to me was also laughing whilst speaking, for a second I actually thought someone was playing a prank on me , I’ve never received service this poor before, please get hold of the recordings of the call which will surely motivate my frustrations.
After two weeks I’m still in the position, it’s hard to believe such a large industry can deliver this level of service.
I can assure you the sales team have no clue or lack training of their Job , I overheard conversations in the background which was quiet disturbing whilst on hold, I also overheard a guy telling the consultant that the customer is talking nonsense, is that the way your sales team is trained? he’s consultant that spoke to me was also laughing whilst speaking, for a second I actually thought someone was playing a prank on me , I’ve never received service this poor before, please get hold of the recordings of the call which will surely motivate my frustrations.
After two weeks I’m still in the position, it’s hard to believe such a large industry can deliver this level of service.