Pathetic service

<p>Vodacom your service is PATHETIC!!!!! More spesific, Vodacom Tygervalley. I've upgraded my contract last year November, it officially ended in February this year. Firstly no one thought that it was necessary to inform me that I will still be paying my handset installment fee for my old phone until my 24 months are over, but now it is MAY and I am still paying my old handset installment fee. I've been calling the call centre since February and this is still not sorted out. They even told me that it doesn't show on their system that I upgraded???? OR that I changed my contract over from my dad's name to mine????? I did all of the necessary paperwork and gave it to one of the consultants at the Tygervalley branch. I specifically asked him what the exact amount would be that will be deducted from my account and when the first deduction will be. He gave me only the amount for my new contract and did not mention anything about my old handset installment that will still be charged. He also said that the first debit order will go off in December from my account. The first debit order went off 1 March (and double the amount that I agreed on) after numerously calling the call centre asking them to fix this, because Vodacom Tygervalley claimed that November would be the last month my dad will be billed. I am sick of calling the call centre and holding for 30mins for them to figure out what is going on with my account and they keep assuring me that the next debit order will be the correct amount!!!!!!! I am truly shocked with the incredibly poor service that Vodacom is providing.</p>