Pathetic Service

<p>I Called the call center on the 5.04.2017 - to change my banking details. according to the operator the new banking details was updated. She ever read the banking details back to me. The debit order for my account never went off and I called again today 3.5.2017. The 1st person that helped me was *********** advised me to hold the land and said she will update my details and then just dropped the call. The second person couldn’t help me either and advised to call ********** – I was then told by the lady that assisted me that there will be a fee for the unpaid debit order. Now why must I pay for a returned debit order if I did my part by calling in and to give you my new banking details. Is this the way Vodacom is doing business to assist their customers? Pathetic and ***********.</p>