PATHETIC SERVICE!!!!!

<p>i have been a client with Vodacom for 22 years.</p> <p>i took out a new contract on 25 March 2017, the new phone came out with automatic screen cover. unfortunately on 8 April 2017 my son dropped my phone and ONLY the corner of the screen was cracked. Sent in my phone to Vodaco care on 9 April 2017 for the screen to be repaired / replaced</p> <p> </p> <p>Now on 21 April i get a call from Vodaco insurence stating that they will give me a refurbished phone because they can repair my phone... MY PHONE WAS WORKING PERFECTLY JUST THE SCREEN CORNER WAS CRACKED. and i have t pay in a R1,008 for the refurbished phone</p> <p>YOU WOULD THINK THAT BEING A CLIENT FOR 22 YEARS AND SEEING THAT MY PHONE WAS BRAND NEW AND STILL IN PERFECT WORKING CONDITION VODACOM WOULD GIVE ME A NEW PHONE .</p> <p> </p> <p>When trying to speak to the contsultant getting my point accross and she has the adasity to raise her voice to me not giving me change to speak !!!! Then i get placed on hold because she cant give me sraight answeres to anything i ask her, furthermore everytime when i do say something she speaks over my. ***!!!!!</p> <p>And to top it off her final words to me was well or you take the refurbished phone or i will give your broken phone back</p> <p>what pathetice service!!!!</p> <p> </p> <p>WHY GIVE ME A REFURBISHED PHONE IF ONLY MY NEW PHONE SCREEN WAS CRACKED!!!! WHAT IS GOING ON!!!!! Or someone wants my new phone for themselves or Vodacom is doing their clients in!!!</p>