CN
Courtney N

1 reviews | Active since Jun 2016

13 Apr 2017, 23:56

Pathetic service

<p>After having issues with Vodacom not being able to refund me my money because I purchased R1000 worth of airtime for a beneficiary. I decided to buy a vodacom SIM card so that I could get my airtime back. My SIM card isn't working. I called the call centre and was assisted by a rude so called customer service consultant named ntsoki duze. She did not inform or add any value. She didn't care. She couldn't assist me because her mouth is bigger than her pay check. Very poor service girl. Hope that u learn how to speak to clients by assisting them and not giving them so much mouth. I'd rather stick to MTN. </p>

0
Replies (3)
Vodacom
Vodacom's reply14 Apr 2017, 07:56
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 14:32
Official

Dear Miss Naidoo,

Your query has been resolved.

Regards,

Cassandra

CN
Courtney N's update18 Apr 2017, 15:04
Reviewer Update

Thank you so much Cassandra. Vodacom needs more people like you. You helped me effortlessly. Great service.