1 reviews | Active since Mar 2017
Pathetic Service
<p>I cannot believe the incompetence of this organisation. I am exhausted after spending over an hour trying to get a solution to a query going on for months now. I called in February and received no feedback. Called today to Thembi, who transferred to Mzandile who cut my call and didn’t bother to call me back. Called again and spoke to over eager to help *********** Siyanda, who has call centre etiquette but nothing to back her up, can’t even do a transfer to the right department. Was then lucky enough to land up right back in her department where another joke took my call and dropped it. Wow Vodacom seems you have a BIG problem with your call centre! Guess no news to you. But seriously time a big corporate like you invests more in recruitment and training. You wasting your own time and money as well as mine!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is still not resolved. Called again. Still waiting for resolution but obvious my query will not be resolved. So will just be forced to wait for contract to expire and never do business with your company again.
A warning to all do not make use of Vodacom. They sell you a contract and dont deliver on what was advertised. They blame their staff for not being informative but take no responsibility. They never come back to you if you have a query. Most of their staff do not know what they doing.
This is still not resolved. Called again. Still waiting for resolution but obvious my query will not be resolved. So will just be forced to wait for contract to expire and never do business with your company again.
A warning to all do not make use of Vodacom. They sell you a contract and dont deliver on what was advertised. They blame their staff for not being informative but take no responsibility. They never come back to you if you have a query. Most of their staff do not know what they doing.