Pathetic service!

<p>Good day, can someone tell me when the technical issues on the app will be resolved. I an trying to purchase airtime to convert to data but I get an error message. I spoke to 4 different consultants with no success or attempt to resolve my claim. I spoke to a manager (Patricia Pule) who said the turnaround time will take 2-7 business days. I told her that I need to get data today to attend to my business. I asked her to escalate this to a manager and she said they are in a meeting. They are still in a meeting almost 4 hours later! I told her that I am not going to wait up to 7 days to get this resolved. I asked her to escalate this and she said she will get back to me at 13:00, I am still waiting. I spend more than 25 minutes on the phone because apparently your system is slow. I always get that excuse if I have a request and the managers are always in meetings when I would like to speak to them! I am still not able to purchase airtime or data and I am not able to get back to my business and my clients. There should be an escalation or complaints process where my requests can be taken up the same day. I pay for a service and I expect assistance when I really need it. It is easy for someone behind a computer to tell me 2-7 days but they are not assisting me in getting the issue resolved. I am very disappointed in the service that I have received especially the "manager" that I spoke to at the call centre. I know you have a large customer base but I do believe that you should value each individual. This is not the first time I had an issue with the call centre, managers and service from your staff! Patricia said she will return my call at 13:00 and I am still without a call. I lost a whole day of business and I really feel that this ahould be taken up with higer management. </p>