Pathetic Service

<p>Why must one complain first to get the matter resolved? I’ve been with Vodacom for many years now and the service I am receiving now is pathetic. Last week I called regarding my network connection as it was off, I couldn’t connect to the internet or even any of my social networks. When I called in I was on the line with the consultant for 30min if not more and I was promised a call back which I haven’t received as yet. I called again on Thursday afternoon and spoken to Xolani Zwane who tried her level best to assist as she could but could not resolve the matter. Again I was promised a call back (Which I never got). Today 11/03/17 I called again and spoken to Nozi who was so unprofessional and chewing while I was talking to her. I really don’t believe in complaining but this is the only hope for me to get what I pay of, which I personally thinks not fair. I need this matter resolved before close of business tomorrow or I’ll be forced to take this matter to the ombudsman or my attorneys.</p>