1 reviews | Active since Mar 2017

06 Mar 2017, 18:43

Pathetic Service

<p>Vodacom is very quick to advertise that when you buy data via there mobile app you get double the data for a certain time period. I bought my 2gig data bundle on the 1st March. I waited for a few days to see if I will my data but nothing happened. So I posted on your fb page. After giving all the information for required I still get asked for the details. I posted on sat the 4th and now more than 48 hours my problem still haven't been resolved. Me an my husband together has 8 contracts at vodacom and the way your service is I am seriously thinking of canceling everything when the contracts end.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2017, 10:37
Official

Dear Customer

As discussed, we have attended your complaint.

Regards

Roderique Lategan