Pathetic service

<p>I've had my contract for two years that expiresbin march this year. I've been charged R407.50 every month as agreed apon.</p> <p> </p> <p>Suddenly January, February and March I now get charged with exactly R60 extra. I called about this last month. The agent said he did not know why it was happening and he would need to escalate my call. I received no call back no SMS with reference. I called again had to explain to new agent again. Same story will escalate. A few weeks later still no luck. I receive an SMS a day ago saying the R60 discount will be reinstated ...seriously my contract ends this month and I want to upgrade but can't till this is sorted.</p> <p> </p> <p>And now vodacom has just again debited my account with wrong amount. Nobody is calling me back. I called again and get told they have to escalate again. I'm trying to explain that they have escalated this thrice and nothing happens. Nobody bothers to call me. I don't get references smsd like they say I will. Now I get told finanace department nis not in yet. She will ask them to call me.ni want my refund. How can the discount be for next time if my contract is done this month. Then the agent calls me back and transfers me to finance department. He then tells me he doesn't know why they did that because they are supposed to deal with this. Then I got transfered back to customer care to a new agent to reexplain my story for ,6th time. Still nothing is sorted. </p> <p>Just pathetic service. What's the point in calling customer care if they cantbtell you what the problem is or help you? </p>